Remote Global Retail Training & Communications Leader

Deckers Brands; Goleta (CA); Hybrid; USD 65,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Financial planning

Time off

Discounts

Growth opportunities

Health & wellness

Job summary

Deckers Brands in Goleta, California (Remote, PST preferred) is seeking a Global Retail Training & Communications Specialist for HOKA to develop and manage global training and communications resources for store teams. You’ll create globally consistent yet locally relevant materials and partner with regional teams to drive operational excellence and brand culture.

The role leads virtual and in-person training across service, operations, product knowledge, and visual merchandising, measures impact

Qualifications

• Bachelor's degree or equivalent experience.
• 5 to 7 years of experience in retail and/or training environments.
• Skilled in global training facilitation, LMS optimization, and digital content creation.
• Experienced in communication strategy, stakeholder management, and video production.
• Strong in employee engagement, presentation skills, and organizational agility.

Responsibilities

• Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising.
• Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities.
• Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics.
• Communicate priorities that maximize impact of key programs and operational initiatives.
• Develop communication strategies tailored by region, audience, and learning style.
• Represent field perspectives and gather feedback to continuously improve communication effectiveness.
• Support regional conferences and events with programming, guidelines, and best practices.
• Plan, produce, and edit leadership video content for retail teams.
• Monitor eNPS and identify engagement improvement opportunities.

Skills

Global training facilitation

LMS optimization

Digital content creation

Communication strategy

Stakeholder management

Video production

Employee engagement

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

Video editing software

Content management systems

Job description

Deckers Brands in Goleta, California (Remote, PST preferred) is seeking a Global Retail Training & Communications Specialist for HOKA to develop and manage global training and communications resources for store teams. You’ll create globally consistent yet locally relevant materials and partner with regional teams to drive operational excellence and brand culture.

The role leads virtual and in-person training across service, operations, product knowledge, and visual merchandising, measures impact