Retail Training & Communications Specialist - Global HOKA

Deckers Brands; Goleta (CA); Hybrid; USD 65,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Financial planning

Time off

Discounts

Growth opportunities

Health & wellness

Job summary

Deckers Brands in Goleta, California (Remote, PST preferred) is seeking a Global Retail Training & Communications Specialist for HOKA to develop and manage global training and communications resources for store teams. You’ll create globally consistent yet locally relevant materials and partner with regional teams to drive operational excellence and brand culture.

The role leads virtual and in-person training across service, operations, product knowledge, and visual merchandising, measures impact

Qualifications

• Bachelor's degree or equivalent experience.
• 5 to 7 years of experience in retail and/or training environments.
• Skilled in global training facilitation, LMS optimization, and digital content creation.
• Experienced in communication strategy, stakeholder management, and video production.
• Strong in employee engagement, presentation skills, and organizational agility.

Responsibilities

• Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising.
• Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities.
• Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics.
• Communicate priorities that maximize impact of key programs and operational initiatives.
• Develop communication strategies tailored by region, audience, and learning style.
• Represent field perspectives and gather feedback to continuously improve communication effectiveness.
• Support regional conferences and events with programming, guidelines, and best practices.
• Plan, produce, and edit leadership video content for retail teams.
• Monitor eNPS and identify engagement improvement opportunities.

Skills

Global training facilitation

LMS optimization

Digital content creation

Communication strategy

Stakeholder management

Video production

Employee engagement

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

Video editing software

Content management systems

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title: Retail Training & Communications Specialist - Global Reports to: Senior Manager, Retail Training & Communications - Global Location: US (Remote), PST preferred Interested applicants must reside in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, Wisconsin

The Role

As the Retail Training & Communications Specialist - Global HOKA, you will develop and manage global training and communications resources for HOKA retail team members. You’ll create globally consistent and locally relevant training and communication resources that improve performance, strengthen engagement, and connect teams to HOKA brand culture. You’ll partner with global and regional stakeholders to represent the retail perspective and drive operational excellence. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

• Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising
• Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities
• Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics
• Communicate priorities that maximize impact of key programs and operational initiatives
• Develop communication strategies tailored by region, audience, and learning style
• Represent field perspectives and gather feedback to continuously improve communication effectiveness
• Support regional conferences and events with programming, guidelines, and best practices
• Plan, produce, and edit leadership video content for retail teams
• Monitor eNPS and identify engagement improvement opportunities

Who You Are

• Bachelor’s degree or equivalent experience
• 5 to 7 years of experience in retail and/or training environments
• Skilled in global training facilitation, LMS optimization, and digital content creation
• Experienced in communication strategy, stakeholder management, and video production
• Strong in employee engagement, presentation skills, and organizational agility
• Adept at cross-functional collaboration

What We'll Give You – Competitive Pay and Bonuses

• Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

#LI-LA1 $64,800.00 - $81,000.00

The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in: Goleta, California (Remote) Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity

Equal Employment Opportunity Diversity and inclusion are key to our success.

We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.

We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

More than Just a Footwear Company

From our corporate offices to our global retail stores, there's a curious, independent spirit that’s distinctively Deckers Brands. We're about giving people the freedom to pursue their passions. And we're committed to helping them succeed; to become their best selves. That's why we're about more than work, the 9 to 5 or daily grind. We're about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people's lives begins with our people, right here at Deckers Brands. We're adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.