Remote Global Program Operations Lead

Exos Partners, LLC; United States; A distancia; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Descripción de la vacante

Exos Partners, LLC is seeking a Global Program Operations Manager to partner with regional leadership to scale standards across platforms such as Appointy/Boost, GEX, Pilates Reformer, and Aescape, while tracking performance.

You will design scalable operating systems, oversee onboarding, manage platform health, and drive cross-regional alignment through data-driven improvement in a dynamic environment.

Formación

• Bachelor’s degree or equivalent experience.
• 5+ years of program management experience.
• CPR, AED and First Aid certification.
• Strong problem-solving and decision-making skills, especially in ambiguous situations.
• Facility operations and vendor management experience.
• Client stakeholder management experience.
• Excellent organizational and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Proficient in Google Workspace.

Responsabilidades

• Design, implement, and maintain scalable operating systems, SOPs, and training resources to equip regional service delivery teams.
• Onboard and upskill staff; ensure seamless onboarding and ongoing development.
• Manage platform health for scheduling platforms; configure booking architectures and refine automated communications.
• Oversee Class Management governance; QA reviews and feedback integration.
• Monitor portfolio-wide health metrics and translate data into actionable roadmaps.
• Align client KPIs and adjust operational strategies to meet commitments.
• Foster cross-functional collaboration with regional leaders and managers.
• Coordinate monthly practitioner performance audits to safeguard service quality.

Conocimientos

Problem-solving

Decision-making in ambiguity

Cross-functional leadership

Organizational skills

Communication skills

Collaborative work style

Educación

Bachelor's degree or equivalent experience

Herramientas

Google Workspace

Descripción del empleo

Exos Partners, LLC is seeking a Global Program Operations Manager to partner with regional leadership to scale standards across platforms such as Appointy/Boost, GEX, Pilates Reformer, and Aescape, while tracking performance.

You will design scalable operating systems, oversee onboarding, manage platform health, and drive cross-regional alignment through data-driven improvement in a dynamic environment.