Global Programs Operations Lead

17 - EXOS Human Capital, LLC; United States; Presencial; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Descripción de la vacante

Exos is seeking a Program Manager based in the United States to partner with regional leadership in establishing and scaling standards across platforms such as Appointy/Boost, GEX, Pilates Reformer, and Aescape. You will drive process improvements, oversee onboarding, and serve as the primary POC for client-facing scheduling platforms.

Responsibilities include designing scalable SOPs, maintaining governance for class management, and monitoring performance metrics to inform strategic roadmaps.

Formación

• Bachelor’s degree or equivalent experience in a relevant field.
• Strong problem-solving and decision-making skills, especially in ambiguous situations.
• Excellent organizational and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Client stakeholder management experience.
• Facility operations and vendor management experience.
• CPR, AED and First Aid certification is required.

Responsabilidades

• Design, implement, and maintain scalable operating systems, SOPs, and training resources for regional service delivery teams.
• Ensure onboarding and ongoing development for new and existing staff.
• Manage operational health for scheduling platforms (Appointy/Boost) as primary client POC and configure communications.
• Oversee lifecycle updates for Class Management governance and QA regional execution.
• Monitor portfolio-wide metrics and translate data into tactical roadmaps for improvements.
• Audit program health metrics and adjust operational strategies to meet client commitments.
• Foster alignment and accountability across Regional Directors and Performance Managers.
• Coordinate monthly practitioner performance audits to safeguard service quality.

Conocimientos

Problem-solving

Decision-making

Organizational skills

Communication skills

Cross-functional collaboration

Educación

Bachelor’s degree or equivalent experience

Herramientas

Google Workspace

Descripción del empleo

Exos is seeking a Program Manager based in the United States to partner with regional leadership in establishing and scaling standards across platforms such as Appointy/Boost, GEX, Pilates Reformer, and Aescape. You will drive process improvements, oversee onboarding, and serve as the primary POC for client-facing scheduling platforms.

Responsibilities include designing scalable SOPs, maintaining governance for class management, and monitoring performance metrics to inform strategic roadmaps.