Global Programs Operations & Standards Lead

EXOS; Town of Monroe (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Job summary

EXOS, based in our Center of Excellence, seeks a Program Manager to partner with regional leadership to establish and scale standards across key platforms including Appointy/Boost, GEX, Pilates Reformer, and Aescape. You will track operational performance and drive cross-regional alignment in a dynamic environment.

Your role designs scalable SOPs, oversees onboarding, coordinates platform health, and ensures client KPIs are met through cross-functional leadership and continuous improvement.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years of program management or related field.
• Current CPR, AED and First Aid certification.
• Strong problem-solving in ambiguous environments.
• Excellent organizational and communication skills.

Responsibilities

• Design, implement, and maintain scalable operating systems, SOPs, and training resources.
• Coordinate onboarding and upskilling for staff.
• Manage platform ownership for scheduling platforms; act as client POC.
• Oversee class management governance and quarterly QA reviews.
• Monitor portfolio health metrics and translate data into roadmaps.

Skills

Program management

Cross-functional leadership

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Google Workspace

Job description

EXOS, based in our Center of Excellence, seeks a Program Manager to partner with regional leadership to establish and scale standards across key platforms including Appointy/Boost, GEX, Pilates Reformer, and Aescape. You will track operational performance and drive cross-regional alignment in a dynamic environment.

Your role designs scalable SOPs, oversees onboarding, coordinates platform health, and ensures client KPIs are met through cross-functional leadership and continuous improvement.