Remote Global Orders & Logistics Specialist

Quanterix; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

Quanterix is seeking a detail-oriented Order Processor/Customer Service specialist to manage complex customer orders across consumables, equipment and services. You will own the order lifecycle from PO receipt to delivery, coordinate stock allocation, and communicate with customers by phone and email.

You will collaborate with Commercial and Operations, use Infor Syteline ERP and Salesforce, and ensure SOX and ISO 9001/13485 compliance.

Qualifications

• 2–5 years’ work experience in customer service or order processing.
• Able to communicate with customers by phone and email.
• Familiar with shipping terms and working with distributors.

Responsibilities

• Review and process complex internal and external customer orders with products ranging from consumables to capital equipment to services and spare parts ensuring complete accuracy.
• Communicate with customers by phone and email to provide order acknowledgements, order verification and rescheduling information.
• Own order lifecycle from PO receipt to delivery including allocation of stock, order file creation and ship confirmations.
• Utilize judgement to resolve customer inquiries promptly and professionally.
• Work with the Commercial and Operations groups to expedite orders when appropriate.
• Identify process changes to improve response time, accuracy and data reliability.

Skills

Customer service

Independent worker

Attention to detail

Communication skills

Excel

ERP systems

Education

Bachelor’s Degree preferred

Tools

Infor Syteline ERP

Salesforce

Microsoft Excel

Job description

Quanterix is seeking a detail-oriented Order Processor/Customer Service specialist to manage complex customer orders across consumables, equipment and services. You will own the order lifecycle from PO receipt to delivery, coordinate stock allocation, and communicate with customers by phone and email.

You will collaborate with Commercial and Operations, use Infor Syteline ERP and Salesforce, and ensure SOX and ISO 9001/13485 compliance.