Customer Care Specialist

Quanterix; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

Quanterix is seeking a detail-oriented Order Processor/Customer Service specialist to manage complex customer orders across consumables, equipment and services. You will own the order lifecycle from PO receipt to delivery, coordinate stock allocation, and communicate with customers by phone and email.

You will collaborate with Commercial and Operations, use Infor Syteline ERP and Salesforce, and ensure SOX and ISO 9001/13485 compliance.

Qualifications

• 2–5 years’ work experience in customer service or order processing.
• Able to communicate with customers by phone and email.
• Familiar with shipping terms and working with distributors.

Responsibilities

• Review and process complex internal and external customer orders with products ranging from consumables to capital equipment to services and spare parts ensuring complete accuracy.
• Communicate with customers by phone and email to provide order acknowledgements, order verification and rescheduling information.
• Own order lifecycle from PO receipt to delivery including allocation of stock, order file creation and ship confirmations.
• Utilize judgement to resolve customer inquiries promptly and professionally.
• Work with the Commercial and Operations groups to expedite orders when appropriate.
• Identify process changes to improve response time, accuracy and data reliability.

Skills

Customer service

Independent worker

Attention to detail

Communication skills

Excel

ERP systems

Education

Bachelor’s Degree preferred

Tools

Infor Syteline ERP

Salesforce

Microsoft Excel

Job description

Remote Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its proprietary Simoa® technology delivers industry-leading sensitivity, allowing researchers to detect and quantify biomarkers in blood and other fluids at concentrations far below traditional limits. With more than 3,400 peer-reviewed publications, Quanterix has been a trusted partner to the scientific community for nearly two decades. In 2025, Quanterix acquired Akoya Biosciences, The Spatial Biology Company®, adding multiplexed tissue imaging with single-cell resolution to its portfolio. Together, the combined company offers a uniquely integrated platform that connects biology across blood and tissue—advancing precision medicine from discovery to diagnostics.

What You'll Do:

• Review and process complex internal and external customer orders with products ranging from consumables to capital equipment to services and spare parts ensuring complete accuracy
• Communicate with customers by phone and email to provide order acknowledgements, order verification and rescheduling information
• Own order lifecycle from PO receipt to delivery including allocation of stock, order file creation and ship confirmations
• Utilize judgement to resolve customer inquiries promptly and professionally
• Work with the Commercial and Operations groups to expedite orders when appropriate
• Utilize Infor Syteline ERP and Salesforce.com for order processing
• Identify process changes to improve response time, accuracy and data reliability
• Maintain customer sales order files in ERP and CRM
• Follow internal SOPs to maintain SOX compliance and ISO 9001/13485 compliance
• Work closely with complex orders and shipping requirements for our APAC Distribution Partners
• Manage complex orders and shipping requirements with internal logistics teams and external logistic partners
• Special Projects as needed

BASIC QUALIFICATIONS:

• 2-5 years’ work experience, customer service or customer facing experience
• Self-motivated, must work well independently and with others to follow through on assigned tasks
• General knowledge of shipping terms and working with distributors

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree preferred
• Excellent problem solver

EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES:

• Remote/Hybrid
• Order entry experience (Salesforce or similar) a plus
• High level of Computer Literacy required including excel, outlook, word ect
• Strong attention to detail, organizational and multi-tasking skills
• Excellent communication and customer facing skills
• Comfortable in fast-paced, environment, capable of managing multiple priorities simultaneously

WHY YOU’LL LIKE WORKING WITH US:

Our Technology:

From discovery to diagnostics, Quanterix’s ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa® technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease.

Akoya Biosciences, a Quanterix company, is The Spatial Biology Company®—bringing tissue context to life through high-resolution, single-cell imaging. Akoya’s spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler®, PhenoImager® Fusion and HT, and PhenoCode™ Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.

Our Commitment to Employees:

At Quanterix, our values are based on:

Team Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards

Innovation Stay curious, experiment, create and change

Customer Prioritize and celebrate these pioneers by doing our best to deliver on commitments

Owner Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures.

DIVERSE & INCLUSIVE WORKPLACE:

Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values.

Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.