Remote Global Expansion Customer Success Lead

OpenKrill; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

HSP Group is seeking a Customer Success Manager for a fully remote role in the United States. You will manage a portfolio post-sales, driving onboarding, implementation, renewal and expansion while collaborating with Sales, Operations, Compliance and Delivery to deliver consistent, high-quality service across markets.

You will oversee account planning, identify opportunities in new countries and service lines, and ensure customers derive ongoing value from HSP's offerings.

Qualifications

• 5+ years in Customer Success or related field.
• Proven track record meeting or exceeding expansion or upsell targets.
• Strong understanding of international expansion industry (EOR, payroll, compliance).
• Technical aptitude with company products and services.
• Experience with Salesforce or a similar CRM.

Responsibilities

• Own customer accounts after handover from Sales and manage full lifecycle from onboarding to renewal and expansion.
• Develop and maintain strategic Account Plans; identify white-space and growth opportunities.
• Monitor account health to prevent churn and secure renewals.
• Lead Half-Year Business Reviews and regular service reviews; communicate performance and strategic recommendations.
• Support migration to GateWay platform and drive adoption post-migration.
• Share customer insights to shape service and product improvements; contribute to enablement materials.
• Keep Salesforce records accurate and support the wider CSM team.

Skills

Relationship building

Account management

Remote work

English communication

CRM proficiency

Salesforce

Quota attainment

Tools

Salesforce

Job description

HSP Group is seeking a Customer Success Manager for a fully remote role in the United States. You will manage a portfolio post-sales, driving onboarding, implementation, renewal and expansion while collaborating with Sales, Operations, Compliance and Delivery to deliver consistent, high-quality service across markets.

You will oversee account planning, identify opportunities in new countries and service lines, and ensure customers derive ongoing value from HSP's offerings.