Remote Global Customer Value Programs Director

DocuSign, Inc.; San Francisco (CA); Hybrid; USD 165,000 - 266,000; Full time

Benefits offered by this job

Bonus plan

RSUs

Job summary

DocuSign, Inc. is seeking a Senior Program Manager, GCCS, to connect governance, planning, and execution across regions and functions. You will drive milestones, dependencies, and risks, coordinating with Finance, GTM, Sales, Product, and Analytics to optimize IAM adoption and customer outcomes.

The role reports to the GVP, Global Commercial Customer Success and emphasizes change management, stakeholder alignment, and scalable multi-system collaboration.

Qualifications

• 12+ years of experience in program management or change management supporting customer-facing functions.

Responsibilities

• Assist the GVP Global Commercial Customer Success to drive and execute a comprehensive program that ensures milestones, manages cross-functional dependencies and risks, and measures and impacts cross region and cross segment IAM adoption.

Skills

Program management

Change management

Cross-functional leadership

Executive reporting

Data-driven decisions

Stakeholder management

Influencing without authority

Education

Bachelor's degree

Tools

Jira

Smartsheet

Confluence

Tableau

SQL

Job description

DocuSign, Inc. is seeking a Senior Program Manager, GCCS, to connect governance, planning, and execution across regions and functions. You will drive milestones, dependencies, and risks, coordinating with Finance, GTM, Sales, Product, and Analytics to optimize IAM adoption and customer outcomes.

The role reports to the GVP, Global Commercial Customer Success and emphasizes change management, stakeholder alignment, and scalable multi-system collaboration.