(English C1) Customer Support Consultant (Remote)

SupportYourApp; United States; Remote; USD 40,000 - 64,000; Full time

Benefits offered by this job

Fixed schedule Tue–Sat

Remote cooperation

USD compensation

Referral rewards

Work-life balance

Leadership support

Self-development

Trust-based culture

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver high-quality, text-based support for global clients from a home office. You will respond via email, resolve issues, and maintain clear ticket tracking across shifts.

The role emphasizes English fluency, analytical thinking, empathy, proactive communication, and the ability to work remotely in a multicultural environment with a fixed Tue–Sat schedule.

Qualifications

• Excellent written English communication skills (C1 level or higher).
• Previous experience in a customer support or text-based support role.
• Strong analytical and critical-thinking skills, with the ability to investigate issues rather than rush to a response.
• Comfortable working with ambiguity and asking clarifying questions when needed.
• Strong empathy and awareness of the impact that support decisions can have on users and the company’s reputation.

Responsibilities

• Handle customer support tickets from the first response through resolution via email.
• Provide accurate, thoughtful and high-quality support rather than focusing on ticket volume.
• Manage both quick inquiries and longer-running cases when needed.
• Investigate customer issues thoroughly and provide appropriate solutions.
• Take ownership of tickets and follow through until resolution.
• Escalate complex or exceptional cases to the appropriate team when necessary.
• Maintain a structured and consistent workflow throughout your shifts.

Skills

Written English

Customer support experience

Analytical thinking

Ambiguity tolerance

Empathy

Proactive communication

Organization

Tech readiness

Tools

Slack

Job description

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Handle customer support tickets from the first response through resolution via email;
• Provide accurate, thoughtful and high-quality support rather than focusing on ticket volume;
• Manage both quick inquiries and longer-running cases when needed;
• Investigate customer issues thoroughly and provide appropriate solutions;
• Take ownership of tickets and follow through until resolution;
• Escalate complex or exceptional cases to the appropriate team when necessary;
• Maintain a structured and consistent workflow throughout your shifts.

What you need to succeed in this role:

• Excellent written English communication skills (C1 level or higher);
• Previous experience in a customer support or text-based support role;
• Strong analytical and critical-thinking skills, with the ability to investigate issues rather than rush to a response;
• Comfortable working with ambiguity and asking clarifying questions when needed;
• Strong empathy and awareness of the impact that support decisions can have on users and the company’s reputation;
• Clear and proactive communication, including communicating issues promptly via Slack;
• Strong organizational skills, including maintaining accurate issue tracking and shift spreadsheets;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Previous gaming support experience;
• Strong sense of ownership and ability to work independently;

Benefits:

• Fixed schedule: Tuesday–Saturday, 12 PM–20 PM, UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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