(Fluent English) Customer Support Consultant (remotely)

SupportYourApp; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Remote work

USD compensation

Referral bonuses

Work-life balance

Health policy

Leadership development

Self-development culture

Trust-based environment

Job summary

SupportYourApp in the United States is seeking a Customer Support Consultant to deliver outstanding help via email and chat, build strong relationships, and stay aligned with client solutions. You will work in a flexible, fully remote environment and use up-to-date tools to serve diverse industries.

Ideal candidates have at least 1 year in customer support, excellent English (C1+), strong troubleshooting and CRM skills, and a proactive, data-driven mindset.

Qualifications

• 1+ years of experience in a customer support role.
• Excellent English communication skills (Written C1 level or higher).
• Have a troubleshooting and analytical perspective.
• CRM systems expertise.
• Strong analytical thinking and reading skills.

Responsibilities

• Deliver outstanding customer support via emails.
• Be organized and process driven, maintain a structured workflow.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support experience

Troubleshooting mindset

CRM systems

Analytical thinking

Tools

Zendesk

Job description

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Deliver outstanding customer support via emails;
• Be organized and process driven, maintain a structured workflow;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (Written C1 level or higher);
• 1+ years of experience in a customer support role;
• Have a troubleshooting and analytical perspective;
• CRM systems expertise;
• Strong analytical thinking and reading skills;
• Proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in the gaming industry;
• Experience with Zendesk.

What you get in return:

• Provide services during flexible hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.