Remote Global Central Operations Manager - Partnerships

Sharecare; Lincoln (NE); Remote; USD 110,000 - 140,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to coordinate global partner engagements, set priorities, and drive operational excellence. The role emphasizes collaboration with Sharecare departments and international partners to achieve company-wide goals.

Responsibilities include ensuring SLA accountability, documenting procedures, and supporting automation and digital transformation initiatives. This position requires HIPAA awareness and strong leadership across distributed teams.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with MS Office, Visio, CRM, Power BI and Workday.
• Must obtain CRIS credential within six months of hire.

Responsibilities

• Support Global partners’ leadership teams and trainers to develop SMEs.
• Provide direction to Global partners and monitor SLA adherence.
• Share updates on internal initiatives, procedures and policies.
• Document updates and organize program materials.
• Coordinate workflows with onshore Central Operations to align SOPs.
• Oversee change management adoption and policy execution for Global teams.
• Address escalated client/interdepartmental issues promptly.
• Assist leadership to establish SLAs, targets and workforce management.
• Review performance with Global partners and leaders regularly.
• Collaborate with Global QC/DC to pursue continuous improvement.

Skills

Team collaboration

Communication skills

Customer service

Analytical skills

Problem solving

Confidential handling

Proactive

Presentation skills

Education

Bachelor's degree or equivalent

5 years Medical Records experience

1 year management or 2 years lead experience

AHIOS CRIS credential within 6 months

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Manager of Global Central Operations to coordinate global partner engagements, set priorities, and drive operational excellence. The role emphasizes collaboration with Sharecare departments and international partners to achieve company-wide goals.

Responsibilities include ensuring SLA accountability, documenting procedures, and supporting automation and digital transformation initiatives. This position requires HIPAA awareness and strong leadership across distributed teams.