Global Operations & Partnerships Manager - Remote

Sharecare; Dover (DE); Remote; USD 110,000 - 160,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to ensure objectives and values are represented with global partners. The role emphasizes partner engagement, work quality, efficiency, planning, and customer-oriented thinking.

It aims to drive market-leading performance and continuous operational excellence across geographic teams. The role involves mentoring partners and internal teams, establishing SLAs, coordinating with senior leaders, and driving change management while

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• Must obtain the AHIOS CRIS credential within six months of hire date.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure workflows align with SOPs.

Skills

Team orientation

Communication

Customer service

Analytical skills

Presentation skills

Problem solving

Discretion/confidentiality

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Manager of Global Central Operations to ensure objectives and values are represented with global partners. The role emphasizes partner engagement, work quality, efficiency, planning, and customer-oriented thinking.

It aims to drive market-leading performance and continuous operational excellence across geographic teams. The role involves mentoring partners and internal teams, establishing SLAs, coordinating with senior leaders, and driving change management while