Remote Global Central Operations Manager

Sharecare; Helena (MT); Remote; USD 90,000 - 130,000; Full time

Job summary

Sharecare seeks a Manager of Global Central Operations to ensure objectives, values, and mission are represented with Global partners. The role emphasizes engagement, efficiency, and customer-centric thinking to drive performance and continuous operational excellence.

You will work with Digital and Central Operations teams to align processes, manage SLAs and targets, support automation initiatives, and maintain governance across global partners while ensuring HIPAA and regulatory compliance.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as Microsoft Office, Visio, CRM, Power BI, and Workday.
• Must obtain the AHIOS CRIS credential within six months of hire date.

Responsibilities

• Provide support to Global partners’ leadership teams and trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support documentation buildout, updates, and organization.
• Coordinate with onshore Central Operations leadership to align workflows with SOPs.

Skills

Team orientation

Communication

Customer service

Analytical

Problem solving

Confidential data handling

Education

Bachelor’s degree or equivalent

AHIOS CRIS credential

Tools

Microsoft Office Suite

Visio

CRM systems

Power BI

Workday

Job description

Sharecare seeks a Manager of Global Central Operations to ensure objectives, values, and mission are represented with Global partners. The role emphasizes engagement, efficiency, and customer-centric thinking to drive performance and continuous operational excellence.

You will work with Digital and Central Operations teams to align processes, manage SLAs and targets, support automation initiatives, and maintain governance across global partners while ensuring HIPAA and regulatory compliance.