Global Operations Lead - Remote

Sharecare; Salem (OR); Remote; USD 110,000 - 160,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to drive execution across global partners, align operations with company goals, and improve performance and efficiency. The role emphasizes partner engagement, workflow standardization, and data-driven decision making to sustain high-quality outcomes.

The position requires strong leadership, collaboration across international teams, and a commitment to HIPAA and related regulations.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• Must obtain the AHIOS CRIS credential within six months of hire date.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure all workflows for global DC/QC teams align with internal SOPs, processes and procedures.
• Ensure adoption of and accountability of change management initiatives and ongoing oversight of implemented policies and processes for the Global team.
• Respond to escalated client/requester/interdepartmental issues.
• Support the Director of Central Operations and related leaders to establish SLAs, monthly production targets, OT parameters, and workforce management responsibilities.
• Meet regularly with Global partners and internal Global leaders to review team performance.

Skills

Team oriented

Strong communication

Documentation skills

Customer service

Problem solving

Confidential information handling

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Manager of Global Central Operations to drive execution across global partners, align operations with company goals, and improve performance and efficiency. The role emphasizes partner engagement, workflow standardization, and data-driven decision making to sustain high-quality outcomes.

The position requires strong leadership, collaboration across international teams, and a commitment to HIPAA and related regulations.