Global Central Operations Leader (Remote)

Sharecare; Augusta (ME); Remote; USD 90,000 - 130,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to ensure alignment with company goals and drive peak performance across global partners. The role emphasizes partner engagement, quality, and long-term planning, fostering customer-centric operations.

In this position, you will collaborate with Sharecare departments and global teams to optimize workflows, adapt to change, and uphold policies, including HIPAA and labor regulations, while supporting automation and digital transformation

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• Must obtain the AHIOS CRIS credential within six months of hire date.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to align workflows with SOPs, processes and procedures.
• Ensure change management adoption and oversight of policies for the Global team.
• Respond to escalated client/interdepartmental issues.
• Support senior leaders to establish SLAs, monthly targets, OT parameters, and workforce management responsibilities.
• Meet regularly with Global partners and internal leaders to review performance.
• Identify opportunities for operational excellence and continuous improvement with Global teams.
• Ensure Global partners have access to essential applications and terminate access for contractors on departure.
• Support technical events and data/digital initiatives led by Central Operations.

Skills

Team oriented

Communication skills

Customer service

Attention to detail

Problem solving

Confidential information handling

Proactive

Presentation skills

Education

Bachelor’s degree or equivalent

AHIOS CRIS credential

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Manager of Global Central Operations to ensure alignment with company goals and drive peak performance across global partners. The role emphasizes partner engagement, quality, and long-term planning, fostering customer-centric operations.

In this position, you will collaborate with Sharecare departments and global teams to optimize workflows, adapt to change, and uphold policies, including HIPAA and labor regulations, while supporting automation and digital transformation