Global Operations Manager — ROI & Partnerships (Remote)

Sharecare; Dover (DE); Remote; USD 120,000 - 150,000; Full time

Job summary

Sharecare is seeking a seasoned Manager of Global Operations to oversee global account management, operational efficiency, and partner engagement. You will collaborate with senior leaders to implement processes that ensure exemplary member experience and market-leading performance.

Responsibilities include supporting global accounts, managing escalations, driving productivity and quality, and enabling regional operations to scale with global standards. Remote role with global impact.

Qualifications

• 7–10+ years in a manager/director level role.
• Experience in release of information operations preferred.
• Exceptional customer service and negotiation skills.

Responsibilities

• Support Global Account Management and client reviews with Global Partners.
• Resolve escalated client issues and manage inventory initiatives.
• Lead and training for global partners across locations.
• Ensure SOP documentation and process standardization.

Skills

Team oriented

Communication skills

Analytical skills

Problem solving

Confidential materials handling

Microsoft Excel

Power BI

Outlook

Word

PowerPoint

Tools

Pivot tables

Power BI

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Sharecare is seeking a seasoned Manager of Global Operations to oversee global account management, operational efficiency, and partner engagement. You will collaborate with senior leaders to implement processes that ensure exemplary member experience and market-leading performance.

Responsibilities include supporting global accounts, managing escalations, driving productivity and quality, and enabling regional operations to scale with global standards. Remote role with global impact.