Manager, Global Central Operations - Remote

Sharecare Operating Company, Inc.; Atlanta (GA); Remote; USD 90,000 - 140,000; Full time

Job summary

Sharecare seeks a Manager of Global Central Operations to partner with global teams and internal stakeholders to drive operational excellence and strong governance across regions.

You will lead cross-functional initiatives, manage workflows with Central Ops and Vendor Strategy, and support automation and digital transformation to improve quality and performance.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Min 1 year management or 2 years lead experience preferred.
• Experience with Microsoft Office, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure SMEs.
• Ensure accountability and support of Global partners in meeting SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Collaborate with Central Operations leadership to align workflows with SOPs.
• Assist in establishing SLAs, monthly production targets, OT parameters, and workforce management.
• Manage escalated client/interdepartmental issues.
• Support automation, digital transformation and process improvements.
• Ensure access to essential applications and terminate access for contractors.

Skills

Teamwork

Communication

Customer service

Analytical skills

Problem solving

Confidentiality

Education

Bachelor's degree or equivalent

CRIS certification

5+ years Medical Records experience

Tools

Microsoft Office Suite

Visio

CRM

Power BI

Workday

Job description

Job Description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well‑being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Global Central Operations ensures objectives, principles, values, mission and foundation are represented with Global partners. The position also supports Global operational activities that are focused on the achievement of company‑wide operational goals. The role emphasizes Global partner engagement, relationship development, work quality, operational efficiency, long and short‑term planning, and customer‑oriented thinking. Through strong partnerships with Sharecare departments and global partners, the Manager of Global Central Operations drives market‑leading performance quality and continuous operational excellence.

Essential Job Functions

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure all workflows for global DC/QC teams align with internal SOPs, processes and procedures.
• Ensure adoption of and accountability of change management initiatives and ongoing oversight of implemented policies and processes for the Global team.
• Respond to escalated client/requester/interdepartmental issues.
• Support the Director of Central Operations, Director of Provider Global Operations and Senior Director of Vendor Strategy and Performance to establish SLAs, monthly production targets, OT parameters, and workforce management responsibilities.
• Meet regularly with Global partners and internal Global leaders to review team performance.
• Work with internal Central Ops leaders & Global QC/DC leadership teams to identify, analyze, and problem solve any areas of opportunity related to operational excellence and continuous improvement.
• Ensure Global partners have adequate access to essential applications/reporting necessary to their role and termination of access for Global contractors is executed upon departure.
• Support technical events that occur.
• Work with internal technology teams to support in the build‑out and updates of necessary data/digital initiatives driven by the Director of Central Operations.
• Partner with internal and Global stakeholders to support automation, digital transformation and process improvement initiatives that enhance operational efficiency, quality and business performance.
• Provide support to internal Central Operations team during periods of reduced capacity to ensure all managerial responsibilities are executed consistently across all Central Operations teams.
• Continually seek new opportunities to advance Sharecare’s transition plan and achieve expected transition milestones and targets.
• Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Specific Skills/Attributes

Extremely team-oriented. Ability to work well in fast‑paced, multi‑tasking environment while prioritizing and meeting deadlines. Superior communication/documentation skills Outstanding customer service with strong negotiation skills. Detail oriented, with strong analytical skills and effective problem‑solving skills. Ability to handle confidential materials and information in a professional manner. Consistent proactiveness. Ability to navigate ambiguous situations or pivot to meet the shifting needs of the business. Shares information transparently while maintaining a professional demeanor. Model Core competencies to all Sharecare colleagues and partners. Strong presentation skills.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users.

Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users.

Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.