Global Operations & Partnerships Lead

Sharecare; Hagåtña (GU); Remote; USD 90,000 - 130,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to ensure alignment of objectives and values across Global partners. This role emphasizes partner engagement, operational excellence, and scalable performance through strong internal collaborations.

The position focuses on setting and meeting SLAs, driving process improvements, and overseeing documentation, reporting, and workload management in a remote, full-time capacity.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• Must obtain the AHIOS CRIS (Certified Release of Information Specialist) credential within six (6) months of hire date.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure workflows align with SOPs.

Skills

Team leadership

Communication

Analytical skills

Detail oriented

Confidential information handling

Adaptability

Education

Bachelor’s degree or equivalent

AHIOS CRIS credential within 6 months

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

AHIOS CRIS credential

Job description

Sharecare is seeking a Manager of Global Central Operations to ensure alignment of objectives and values across Global partners. This role emphasizes partner engagement, operational excellence, and scalable performance through strong internal collaborations.

The position focuses on setting and meeting SLAs, driving process improvements, and overseeing documentation, reporting, and workload management in a remote, full-time capacity.