Remote German Customer Support Specialist

Remote Jobs; United States; Remote; USD 6,200 - 8,600; Full time

Benefits offered by this job

Remote work option

Flexible scheduling

Rotating shifts

Job summary

AUTODOC is seeking a German-speaking customer support representative to join our team in a remote capacity, serving German-speaking customers across channels. You will resolve issues, document interactions, and help improve our services while maintaining a customer-first approach.

Ideal candidates have fluent German, prior customer support experience, and strong communication skills. The role offers a flexible, remote schedule with opportunities to contribute to product improvements.

Qualifications

• Fluent in German with written and spoken skills.
• Proven experience in customer support or service.
• Good interpersonal and problem-solving abilities.

Responsibilities

• Respond to inquiries via phone, email, and chat in German.
• Resolve issues and document interactions in the CRM.
• Escalate complex problems with context to relevant teams.
• Follow up to ensure complete resolution and satisfaction.
• Maintain calm professionalism under pressure and multitask.

Skills

German fluency

Customer support experience

CRM knowledge

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

CRM systems

Job description

AUTODOC is seeking a German-speaking customer support representative to join our team in a remote capacity, serving German-speaking customers across channels. You will resolve issues, document interactions, and help improve our services while maintaining a customer-first approach.

Ideal candidates have fluent German, prior customer support experience, and strong communication skills. The role offers a flexible, remote schedule with opportunities to contribute to product improvements.