German speaking Customer Support Operator (m/f/d)

Remote Jobs; United States; Remote; USD 6,200 - 8,600; Full time

Benefits offered by this job

Remote work option

Flexible scheduling

Rotating shifts

Job summary

AUTODOC is seeking a German-speaking customer support representative to join our team in a remote capacity, serving German-speaking customers across channels. You will resolve issues, document interactions, and help improve our services while maintaining a customer-first approach.

Ideal candidates have fluent German, prior customer support experience, and strong communication skills. The role offers a flexible, remote schedule with opportunities to contribute to product improvements.

Qualifications

• Fluent in German with written and spoken skills.
• Proven experience in customer support or service.
• Good interpersonal and problem-solving abilities.

Responsibilities

• Respond to inquiries via phone, email, and chat in German.
• Resolve issues and document interactions in the CRM.
• Escalate complex problems with context to relevant teams.
• Follow up to ensure complete resolution and satisfaction.
• Maintain calm professionalism under pressure and multitask.

Skills

German fluency

Customer support experience

CRM knowledge

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

CRM systems

Job description

We are looking for a German-speaking customer support representative to join our dynamic team in Kazakhstan. In this role, you will serve as the face of our organization, providing first-class support to our German-speaking customers and building constructive relationships that reflect our commitment to meeting customer needs. You will handle inquiries across various channels, effectively resolve issues, and help foster a collaborative environment where your communication skills and empathy will play a key role.

• Respond professionally, politely, and enthusiastically to customer inquiries via phone, email, and chat in German
• Resolve customer issues and offer quick, effective solutions while maintaining detailed documentation in our support system
• Identify complex issues and elevate them to the appropriate departments or management, clearly outlining the nature of the issue and its context
• Follow up with customer to ensure their issues are fully resolved and satisfied
• Remain friendly and empathetic while efficiently handling multiple customer inquiries simultaneously
• Meet targets for response time, resolution rate, and customer satisfaction scores through consistent effort and attention to detail
• Contribute to positive team atmosphere by sharing best practices with colleagues and providing constructive feedback
• Provide management with analytical insights into common customer issues and opportunities for product improvement

Candidate Requirements:

• Fluency in German (written and spoken) with excellent communication skills
• Proven experience in customer support or customer service
• Excellent interpersonal skills, with the ability to remain calm and professional in stressful situations
• Excellent problem-solving skills and attention to detail
• Knowledge of IT systems and customer relationship management (CRM) tools (CRM)
• Ability to multitask and prioritize effectively in a fast paced work environment
• Demonstrated empathy, patience, and resilience when interacting with customers
• High school diploma or equivalent

Desirable Qualifications:

• Experience with ticket management systems or support management platforms
• Knowledge of best practices in customer support and industry standards
• Experience with performance metrics and customer satisfaction analysis
• Familiarity with onboarding processes and team collaboration tools
• Schedule: 11:00 a.m. - 11:30 p.m. (8-hour rotating shift),
• Work remotely

Engineered in Berlin. Driving the Future of Europe.

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.

Our strength lies in our unique identity: we are a digital-first e-commerce powerhouse with strong German roots and an extensive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.

Today, our team experience that is building the sustainable future for drivers everywhere.

Come join us and help shape the future of AUTODOC!