Remote Geriatric Care Coordinator | Primary Care

Pine Park Health; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k) retirement plan

Paid time off & sick leave

Parental leave (6 weeks)

Wellness allowance

Cell phone stipend

Job summary

Pine Park Health is seeking a Primary Care Coordinator to serve as the operational and relational backbone for geriatric primary care. You will manage care coordination for a panel of 500-600 patients, handling real-time communication, urgent triage, documentation integrity, and serving as the trusted contact for patients, families, facility staff, and providers.

This role requires real-time judgment, with medically complex seniors relying on your proactive approach.

Qualifications

• 2+ years of direct patient care experience in a clinical setting.
• Experience in healthcare coordination, patient services, or clinical operations.
• Geriatric, Medicare Advantage, or value-based care experience strongly preferred.
• Strong triage and prioritization skills in high-volume, real-time environments.
• Proficiency with EMR/EHR systems and healthcare technology platforms.
• Exceptional communication skills across diverse stakeholders (patients, families, physicians, facility leadership).

Responsibilities

• Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel.
• Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time.
• Maintain accurate, compliant patient documentation within our EMR system.
• Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication.
• Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment.
• Participate in after-hours on-call rotation to support continuity of care.
• Contribute to quality improvement initiatives and operational efficiency projects.

Skills

Patient care

Triage & prioritization

EMR/EHR proficiency

Communication skills

Independent remote work

On-call availability

Tools

EMR/EHR systems

Job description

Pine Park Health is seeking a Primary Care Coordinator to serve as the operational and relational backbone for geriatric primary care. You will manage care coordination for a panel of 500-600 patients, handling real-time communication, urgent triage, documentation integrity, and serving as the trusted contact for patients, families, facility staff, and providers.

This role requires real-time judgment, with medically complex seniors relying on your proactive approach.