Remote Full-Service Travel Agent — Plan & Book Worldwide

AAA Club Alliance; Indiana; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid company holidays

Learning reimbursement up to $5,250/yr

Job summary

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will help Members and non-Members plan and book vacations, from weekend getaways to complex international itineraries, via phone, email, and web chat.

Training is paid; you’ll work a fixed schedule including one weekend day. Competitive hourly pay $18.00–$24.00 plus monthly incentives, with a comprehensive benefits package.

Qualifications

• A high school diploma or equivalent. Travel school graduates are encouraged to apply.
• At least 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• The ability to succeed in a fast-paced, high-volume contact center environment.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on each traveler’s needs.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Skills

Customer service

Sales experience

Problem solving

Geography knowledge

Fast-paced environment

Phone/email/web chat support

Education

High school diploma or equivalent

Tools

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Job description

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will help Members and non-Members plan and book vacations, from weekend getaways to complex international itineraries, via phone, email, and web chat.

Training is paid; you’ll work a fixed schedule including one weekend day. Competitive hourly pay $18.00–$24.00 plus monthly incentives, with a comprehensive benefits package.