Remote FSM Delivery Lead for Utilities Platform

Remote Genie; Walnut Creek (CA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote work

Flexible schedules

Medical Insurance

Vision Insurance

Disability Insurance

Health Savings Account

401(k) plan

Paid time off

Company holidays

Professional development

Job summary

Celerity, based in Walnut Creek, CA, seeks a senior Delivery Lead to own end-to-end FSM platform implementations, guide multi-disciplinary teams, and align with client objectives. You will manage scopes, timelines, budgets, and risk while coordinating with architects, analysts, and PMs across onshore/offshore delivery models.

The role requires 10+ years in technology consulting, utilities domain knowledge, and strong executive communication. Travel domestically and internationally is expected.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field or equivalent experience.
• Advanced degree (MBA or Master’s) is preferred.
• 10+ years of experience in technology consulting, program/project delivery, or IT implementation roles, with at least 5 years in a delivery leadership capacity.
• Proven track record of leading complex implementation projects, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
• Prior experience within the utilities industry (electric, gas, water) is strongly preferred, particularly in field operations, asset management, or customer service domains
• Consulting background with experience in client-facing roles delivering high-impact programs.
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
• Excellent project management skills, including proficiency in project planning, execution, and risk management.
• Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.

Responsibilities

• Own end-to-end delivery of the FSM platform implementation, ensuring alignment with client business objectives, scope, timeline, and budget.
• Develop and maintain the overall program plan, including milestones, dependencies, resource allocation, and critical path management.
• Establish and govern delivery methodology (Agile, Waterfall, or Hybrid) appropriate to project needs.
• Proactively identify, track, and mitigate project risks and issues; elevate appropriately with recommended resolutions.
• Manage project financials including budget tracking, forecasting, and resource utilization.
• Ensure robust change management and governance processes are in place throughout the project lifecycle.
• Serve as the primary point of contact for the client on delivery matters, building trusted advisor relationships with senior client stakeholders.
• Facilitate steering committee meetings, status reviews, and executive reporting.
• Drive resolution of escalations and conflicts, balancing client satisfaction with commercial and delivery constraints.
• Partner closely with the Technical Project Manager to align technical execution plans with overall program milestones.
• Collaborate with the Senior Business Analyst to ensure requirements are accurately captured, validated, and translated into deliverable outcomes.
• Work with the Solution Architect to ensure the technical solution design aligns with business requirements, scalability needs, and integration architecture.
• Lead, mentor, and motivate cross-functional delivery teams (functional, technical, QA, change management, training).
• Foster a collaborative, high-performance team culture across onshore/offshore or hybrid delivery models.
• Oversee configuration, customization, integration, testing, and deployment phases of the FSM platform (e.g., Salesforce Field Service, ServiceMax, IFS, Oracle Field Service, or similar).
• Coordinate integration efforts with adjacent systems (GIS, OMS, ERP, CRM, IoT/telemetry, billing systems).
• Ensure data migration, cutover planning, and hypercare support are well-managed to minimize business disruption.
• Ensure deliverables meet defined quality standards, acceptance criteria, and utilities industry regulatory requirements.
• Champion adherence to security, data privacy, and compliance standards relevant to utilities (e.g., NERC CIP, where applicable).
• Conduct periodic quality audits and lessons-learned sessions to drive continuous improvement.

Skills

Project management

Stakeholder management

Leadership

Agile/Hybrid/Waterfall

FSM platform

Utilities domain knowledge

System integration

Client-facing consulting

Education

Bachelor's degree (Business/IT/Engineering)

MBA preferred

Tools

Salesforce Field Service

ServiceMax

IFS

Oracle Field Service

Job description

Celerity, based in Walnut Creek, CA, seeks a senior Delivery Lead to own end-to-end FSM platform implementations, guide multi-disciplinary teams, and align with client objectives. You will manage scopes, timelines, budgets, and risk while coordinating with architects, analysts, and PMs across onshore/offshore delivery models.

The role requires 10+ years in technology consulting, utilities domain knowledge, and strong executive communication. Travel domestically and internationally is expected.