Senior Technical Analyst — FSM Platform Expert (Remote)

Celerity Consulting Group, LLC; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote work eligibility

Health Insurance

401(k) plan

Paid Time Off

Professional Development

Employee Referral Program

Flexible Work Schedules

Dental Insurance

Vision Insurance

Job summary

Celerity Consulting Group, LLC is seeking an experienced Technical Analyst to support a complex FSM platform implementation for a utilities client. The role bridges business requirements and technical execution—translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully.

The ideal candidate will bring strong analytical and technical skills, hands‑on FSM platform

Qualifications

• 7+ years of experience in a Technical Analyst, Systems Analyst, or similar technical delivery role within enterprise software implementations.
• Hands‑on experience implementing or supporting Field Service Management (FSM) or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware).
• Experience within the utilities industry (electric, gas, water) is strongly preferred, particularly with field operations, mobile workforce, or asset management systems.
• Proven experience working on full implementation lifecycles: requirements gathering, design, configuration/build, testing, deployment, and hypercare.
• Experience working in a consulting or systems integrator environment supporting client‑facing delivery engagements.
• Strong written and verbal communication skills, with the ability to work effectively across technical and business stakeholders.

Responsibilities

• Analyze and document detailed technical and functional requirements for the FSM platform implementation, working closely with business stakeholders and the Solution Architect.
• Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.
• Conduct gap analysis between out-of-the-box FSM platform capabilities and client-specific business requirements.
• Support development of solution design documents, data mapping specifications, and integration requirements.
• Support configuration of the FSM platform (e.g., scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs.
• Partner with Product Developers and Product Solution Architects to validate that technical builds align with documented requirements and architecture standards.
• Assist in designing and validating system integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry).
• Support data migration activities including data mapping, cleansing, validation, and reconciliation.
• Develop test plans, test cases, and test scripts to validate FSM platform functionality against business requirements.
• Lead or support SIT, UAT, and regression testing cycles.
• Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes.
• Ensure traceability between requirements, configuration/build, and test coverage.
• Work closely with the Technical Project Manager to provide status updates, flag risks/issues, and support project planning and reporting.
• Collaborate with the Solution Architect and Product Solution Architects to ensure technical solutions align with overall architecture and scalability requirements.
• Partner with Product Developers to clarify requirements, review technical builds, and troubleshoot implementation issues.
• Support business analysts and end users during design workshops, walkthroughs, and training sessions as needed.
• Maintain up-to-date technical documentation, configuration guides, and runbooks throughout the project lifecycle.
• Support development of training materials and knowledge transfer documentation for client teams.
• Contribute to lessons‑learned sessions and continuous improvement of implementation methodology and reusable assets.
• Support cutover planning, deployment activities, and go‑live readiness assessments.
• Provide hypercare support post go‑live, triaging and resolving technical issues in collaboration with the delivery team.

Skills

FSM platform experience

Requirements gathering

System integration

SQL

Agile

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience

Advanced degree (MBA or Master’s) is preferred

Tools

Jira

Azure DevOps

ServiceNow

Job description

Celerity Consulting Group, LLC is seeking an experienced Technical Analyst to support a complex FSM platform implementation for a utilities client. The role bridges business requirements and technical execution—translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully.

The ideal candidate will bring strong analytical and technical skills, hands‑on FSM platform