Delivery Lead
Celerity
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Benefits offered by this job
Job summary
Celerity Consulting Group is seeking a Delivery Lead/Manager with 10+ years in technology consulting and delivery leadership to own end-to-end FSM platform implementations in client environments. You will lead multi-disciplinary teams across TPMs, Analysts, and Architects, ensuring on-time, on-budget delivery with strong stakeholder engagement.
The role requires deep utilities domain knowledge, excellent communication, and willingness to travel domestically and internationally.
Qualifications
- 10+ years of experience in technology consulting, program/project delivery, or IT implementation roles, with at least 5 years in a delivery leadership capacity.
- Proven track record of leading complex implementation projects and integrating with ERP, CRM, CIS, BI, Datawarehouse stacks.
- Utilities industry experience preferred, especially in field operations, asset management, or customer service.
- Consulting background with client-facing program delivery experience.
- Strong understanding of utility operations, asset management, and regulatory compliance.
- Leadership experience with talent development and team building.
- Excellent project management skills: planning, execution, and risk management.
- Exceptional communication and interpersonal skills with stakeholders at all levels.
- Ability to delegate, prioritize, and drive sprint deliverables.
- Technical proficiency in system integration and data analytics.
- Willingness to travel domestically and internationally as required.
Responsibilities
- Own end-to-end delivery of the FSM platform implementation.
- Develop and maintain the overall program plan with milestones, dependencies, and resources.
- Establish and govern delivery methodology (Agile, Waterfall, or Hybrid).
- Identify, track, and mitigate risks and issues; escalate with solutions.
- Manage project financials including budget tracking and forecasting.
- Ensure change management and governance throughout the lifecycle.
- Primary client contact for delivery matters; build senior stakeholder relationships.
- Facilitate steering committee meetings and executive reporting.
- Manage client expectations on scope, timelines, and deliverables.
- Drive resolution of escalations balancing client satisfaction with constraints.
- Partner with Technical PM to align execution with milestones.
- Collaborate with Senior BA to translate requirements into deliverables.
- Work with Solution Architect to ensure scalable, integrated design.
- Lead, mentor, and motivate cross-functional delivery teams.
- Foster a collaborative, high-performance delivery culture across models.
- Oversee FSM platform implementation phases (Salesforce Field Service, ServiceMax, etc.).
- Ensure solutions address field operations use cases (work orders, scheduling, mobile workforce).
- Coordinate integration with GIS, ERP, CRM, IoT, and billing systems.
- Manage data migration, cutover planning, and hypercare support.
- Ensure quality, risk, and regulatory compliance; security and data privacy.
- Conduct quality audits and lessons-learned for continuous improvement.
Skills
Education
Tools
Job description
Delivery Lead/Manager
Celerity Consulting Group
Remote (work from home eligible) travel required
$170.000 - $190,000 annually.
Celerity is a consulting firm specializing in utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients.
The ideal candidate brings over 10 years of hands-on project delivery experience in consulting roles across system implementation, data integration, enterprise platform rollouts (e.g., ERP, EAM, FSM), and digital transformation initiatives. This role demands strong leadership, deep industry knowledge, and technical fluency to drive results in complex client environments. The ideal candidate will bring deep expertise in large-scale technology implementations, strong utilities domain knowledge, and proven leadership in managing multi-disciplinary teams including Technical Project Managers, Business/Technical Analysts, and Solution Architects.
Delivery & Program Management:
Own end-to-end delivery of the FSM platform implementation, ensuring alignment with client business objectives, scope, timeline, and budget.
Develop and maintain the overall program plan, including milestones, dependencies, resource allocation, and critical path management.
Establish and govern delivery methodology (Agile, Waterfall, or Hybrid) appropriate to project needs.
Proactively identify, track, and mitigate project risks and issues; elevate appropriately with recommended resolutions.
Manage project financials including budget tracking, forecasting, and resource utilization.
Ensure robust change management and governance processes are in place throughout the project lifecycle.
Stakeholder & Client Management:
Serve as the primary point of contact for the client on delivery matters, building trusted advisor relationships with senior client stakeholders.
Facilitate steering committee meetings, status reviews, and executive reporting.
Manage client expectations regarding scope, timelines, and deliverables, ensuring transparency and proactive communication.
Drive resolution of escalations and conflicts, balancing client satisfaction with commercial and delivery constraints.
Cross-Functional Team Leadership:
Partner closely with the Technical Project Manager to align technical execution plans with overall program milestones.
Collaborate with the Senior Business Analyst to ensure requirements are accurately captured, validated, and translated into deliverable outcomes.
Work with the Solution Architect to ensure the technical solution design aligns with business requirements, scalability needs, and integration architecture.
Lead, mentor, and motivate cross-functional delivery teams (functional, technical, QA, change management, training).
Foster a collaborative, high-performance team culture across onshore/offshore or hybrid delivery models.
FSM Platform Implementation Oversight:
Oversee configuration, customization, integration, testing, and deployment phases of the FSM platform (e.g., Salesforce Field Service, ServiceMax, IFS, Oracle Field Service, or similar).
Ensure the solution addresses core utilities field operations use cases such as work order management, crew scheduling and dispatch, mobile workforce enablement, outage response, asset/inventory management, and regulatory compliance.
Coordinate integration efforts with adjacent systems (GIS, OMS, ERP, CRM, IoT/telemetry, billing systems).
Ensure data migration, cutover planning, and hypercare support are well-managed to minimize business disruption.
Quality, Risk & Compliance:
Ensure deliverables meet defined quality standards, acceptance criteria, and utilities industry regulatory requirements.
Champion adherence to security, data privacy, and compliance standards relevant to utilities (e.g., NERC CIP, where applicable).
Conduct periodic quality audits and lessons-learned sessions to drive continuous improvement.
Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field or equivalent experience.
Advanced degree (MBA or Master’s) is preferred.
10+ years of experience in technology consulting, program/project delivery, or IT implementation roles, with at least 5 years in a delivery leadership capacity.
Proven track record of leading complex implementation projects, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
Prior experience within the utilities industry (electric, gas, water) is strongly preferred, particularly in field operations, asset management, or customer service domains
Consulting background with experience in client-facing roles delivering high-impact programs.
Strong understanding of utility operations, asset management, and regulatory compliance.
Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
Excellent project management skills, including proficiency in project planning, execution, and risk management.
Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
Ability to delegate, prioritize and go above and beyond to drive sprint deliverables as needed.
Technical proficiency in system integration, and data analytics.
Ability to travel to client site (domestic and(or) international) as required and defined per project requirements.
Professional certifications in project management (e.g., PMP) or similar certifications.
Certified SCRUM master (CSM) certification a plus.
Six-Sigma certifications a plus.
Certified SCRUM product owner (CSPO) a plus.
Relevant FSM platform certifications (e.g., Salesforce Field Service Consultant, ServiceMax certification) are a plus.
The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate’s qualifications and alignment with the role.
In accordance with applicable pay transparency laws—including but not limited to those in California, Colorado, New York, Washington, and other jurisdictions we disclose salary ranges to promote equity and transparency. Where required by law, compensation and benefits information will be included in job postings or made available upon request.
This job description outlines the primary responsibilities and standards of the position but is not exhaustive. Employees may be asked to perform additional duties that are reasonably related to their role and consistent with company policies and applicable labor laws.
Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification. We are proud to offer a comprehensive health and welfare benefit package that includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance (STD/LTD)
- Flexible Spending Account
- Health Savings Account
- Basic Life/AD&D
- 401(k) plan
- Paid Time Off
- Company Holidays
- Leave of Absence
- Remote work and Flexible Work Schedules (for qualified positions)
- Employee Referral Program
- Professional Development
- Charitable Contribution Match
Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field.
Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans’ status or other status protected by applicable law.
Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
This position is open to individuals who are currently authorized to work in the United States on a full-time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time.
See full details and meet our leadership team on our website: https://www.consultcelerity.com/
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