Remote Frontline Collections Leader | Team & Compliance

UNAVAILABLE; Atlanta (GA); Remote; USD 75,000 - 100,000; Full time

Job summary

GreenSky LLC is seeking a Front Line Manager in Collections to supervise the daily activities of Collections Specialists in a remote role. You will mentor team members, manage performance, and ensure accurate remediation of loan applications.

Collaboration with senior leadership is essential to maintain process adherence and efficiency. The role requires strong knowledge of FDCPA, TCPA, FCRA, and HIPAA, with experience in call-center technologies.

Qualifications

• 5+ yrs of collections experience.
• Call-center or financial center management experience.
• Knowledgeable in FDCPA, TCPA, FCRA, and HIPAA.
• Understanding of state and federal employment laws.
• Excellent verbal and written communication skills.

Responsibilities

• Direct, supervise and develop Collections team members with regular one-on-ones and performance reviews.
• Lead operational readiness initiatives: job aids, training materials, and new-hire curriculum.
• Coordinate licensing renewals for agents across states with Legal compliance.
• Support CST case-reduction efforts to lower case volume.
• Plan agent engagement activities to boost participation and motivation.
• Oversee onboarding and nesting for new agents transitioning to production roles.
• Ensure regulatory breaches are identified, escalated, and addressed per procedures.
• Collaborate with Collections leaders on best practices for projects and prioritization.
• Resolve escalated issues with internal and external stakeholders.

Skills

Collections

Call center management

FDCPA knowledge

Regulatory compliance

Leadership & coaching

Job description

GreenSky LLC is seeking a Front Line Manager in Collections to supervise the daily activities of Collections Specialists in a remote role. You will mentor team members, manage performance, and ensure accurate remediation of loan applications.

Collaboration with senior leadership is essential to maintain process adherence and efficiency. The role requires strong knowledge of FDCPA, TCPA, FCRA, and HIPAA, with experience in call-center technologies.