Mortgage Collections Specialist — Remote Support

Loancare; United States; Remote; USD 28,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Remote work flexibility

401(k) matching

Tuition reimbursement

Job summary

LoanCare seeks a Collections Team Lead with mortgage/real estate experience to guide a team and manage delinquency workflows. You will coordinate with internal and external clients, drive compliance with FDCPA and investor guidelines, and help prevent foreclosures.

This role offers remote-friendly scheduling, strong collaboration, and the chance to impact loan portfolios while meeting tight deadlines in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 3 years of collections, loss mitigation, or other mortgage/real estate related experience required.
• 2 years of telephonic customer contact experience preferred.
• Complete knowledge of applicable federal regulations and/or the Fair Debt Collection Practices Act (FDCPA).
• Ability to learn rules, regulations, laws, and methods of collection and skip tracing.
• Excellent analytical, communication, and negotiating skills.
• Adaptable and flexible with the ability to work well on a team and focus on results.
• Ability to structure a deal that serves the best interest of the organization, insurer, and client.
• Excellent computing experience and typing skills.
• Ability to work in a structured environment.

Responsibilities

• Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor.
• Handle delinquency calls in accordance with government, investor, and client guidelines to prevent foreclosure and financial losses to the investor.
• Assist with daily team meetings by discussing issues brought to management’s attention through emails and calls.
• Respond to agent questions within the Floor Center.
• Review Collections General voicemail daily.
• Review COLCSH tasks and respond with cash posting instructions through task.
• Review FormStorm, submitting directions through the application, advising clients of payment received and loan status.
• Perform Skip Trace Tasks as needed using web sources and update loans with discovered information.
• Review received e-Faxes and submit research and/or reversals to cash departments.
• Complete COLESC tasks by reviewing loan for issue and respond to the respective agent if additional information is needed.
• Handle escalated calls, noting issues with client’s loan and submit task for additional work if needed.
• Receive/review paper Loss Mitigation Escalation forms; forward to ALD for review before forwarding to the Loss Mitigation Supervisor.
• Review email from departments that require follow-up, calls to borrower, and/or emails to clients as needed for resolution or clarification; respond to original department with resolution.
• Assist with call monitoring.
• Respond to Footprints Tickets from Client Relations that require follow-up within 24 hours.
• All other duties as assigned.

Skills

Collections

Loss mitigation

Customer service

Telephone skills

FDCPA knowledge

Negotiation

Attention to detail

Team collaboration

Typing speed

Education

High School Diploma

Tools

Dialer system

Skip tracing tools

FormStorm

COLCSH

e-Faxes

Job description

LoanCare seeks a Collections Team Lead with mortgage/real estate experience to guide a team and manage delinquency workflows. You will coordinate with internal and external clients, drive compliance with FDCPA and investor guidelines, and help prevent foreclosures.

This role offers remote-friendly scheduling, strong collaboration, and the chance to impact loan portfolios while meeting tight deadlines in a fast-paced environment.