Frontline Credit Protection Manager (Remote, GA)

GreenSky®; Sandy Springs (GA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

GreenSky LLC, headquartered in Atlanta, seeks a Front Line Manager, Credit Protection to supervise a team of Credit Specialists and drive accurate loan review with remediation. You will mentor, perform reviews, document feedback, and collaborate with the Director of Credit Protection to ensure policy execution and productivity.

The role requires 5+ years in credit risk or fraud, call center or financial center leadership, and strong communication.

Qualifications

• 5+ yrs of consumer credit risk management or fraud experience.
• Call center or financial center management experience.
• Proficient use of Salesforce.
• Proficient use of MS Excel and MS Office applications.
• Excellent verbal and written communication; strong time management.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Direct, supervise and provide development for Credit Protection Team members.
• Perform training on new policies and communicate changes to departments.
• Solve problems independently within lending authorities.
• Review escalated loan applications per underwriting guidelines.
• Coordinate staff coverage within Credit Protection Team.
• Monitor production queues to ensure efficiency and service levels.
• Collaborate with leaders on best practices for projects and prioritization.
• Resolve escalated issues for internal and external stakeholders.

Skills

Credit risk management

Call center management

Leadership

Communication

Time management

Organizational skills

Influencing others

Independent work

Tools

Salesforce

MS Excel

Job description

GreenSky LLC, headquartered in Atlanta, seeks a Front Line Manager, Credit Protection to supervise a team of Credit Specialists and drive accurate loan review with remediation. You will mentor, perform reviews, document feedback, and collaborate with the Director of Credit Protection to ensure policy execution and productivity.

The role requires 5+ years in credit risk or fraud, call center or financial center leadership, and strong communication.