Front Line Manager - Credit Protection

GreenSky®; Sandy Springs (GA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

GreenSky LLC, headquartered in Atlanta, seeks a Front Line Manager, Credit Protection to supervise a team of Credit Specialists and drive accurate loan review with remediation. You will mentor, perform reviews, document feedback, and collaborate with the Director of Credit Protection to ensure policy execution and productivity.

The role requires 5+ years in credit risk or fraud, call center or financial center leadership, and strong communication.

Qualifications

• 5+ yrs of consumer credit risk management or fraud experience.
• Call center or financial center management experience.
• Proficient use of Salesforce.
• Proficient use of MS Excel and MS Office applications.
• Excellent verbal and written communication; strong time management.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Direct, supervise and provide development for Credit Protection Team members.
• Perform training on new policies and communicate changes to departments.
• Solve problems independently within lending authorities.
• Review escalated loan applications per underwriting guidelines.
• Coordinate staff coverage within Credit Protection Team.
• Monitor production queues to ensure efficiency and service levels.
• Collaborate with leaders on best practices for projects and prioritization.
• Resolve escalated issues for internal and external stakeholders.

Skills

Credit risk management

Call center management

Leadership

Communication

Time management

Organizational skills

Influencing others

Independent work

Tools

Salesforce

MS Excel

Job description

GreenSky LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. GreenSky’s highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky® Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky’s technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since GreenSky’s inception, nearly 6 million consumers have financed more than $60 billion of commerce using GreenSky’s real time “apply and buy” technology.

Position: Front Line Manager, Credit Protection

Hours: Monday – Friday 12pm-9pm. (Rotating Saturday’s just to briefly check-in in the morning to ensure systems are running.)

Location: This position is primarily “work from home”, but candidates must live in Georgia and be able to come to our Sandy Springs office for required/regular in-person meetings.

Overview:

The Frontline Manager in the Credit Protection department supervises and directs the daily activities of Credit Specialists. The Frontline Manager is responsible for mentoring and leading a team of Specialists who perform a range of functions to ensure accurate and efficient review of loan applications which require additional remediation. To do this successfully, the ideal candidate will be required to conduct call, case and application reviews and document Specialists’ feedback, responses, and follow up activities, including performance management. The Frontline Manager must work closely with Director of Credit Protection to cultivate an environment where pending processes and policies are correctly executed on.

Duties & Responsibilities:

• Direct, supervise and provide development for Credit Protection Team members. This includes providing regular one-on-ones, performance reviews and outstanding leadership on productivity and compliance.
• Perform training, when needed, of all new policies and procedures as well as communicate key changes to all appropriate departments and their team members.
• Utilize a high degree of independence in solving problems and making decisions. Work within established lending authorities. Ensure duties are carried out in an efficient and cost-effective manner.
• Review escalated loan applications in accordance with established underwriting guidelines and policies, while performing a thorough investigation of credit information from credit reporting agencies and other sources to determine each applicant’s credit worthiness.
• Assist the Director of Credit Protection in coordinating staff for coverage in all related areas of the Credit Protection Team.
• Monitor all production queues (pends, ADQ, calls and cases) to ensure efficiency and productivity of all Specialists and ensure strong service levels performance.
• Work with other Credit Protection leaders on best practices for project completion and prioritization.
• Resolve escalated issues for internal and external stakeholders.

Required Skills & Required Skills & Qualifications:

• 5+ yrs of consumer credit risk management or fraud experience.
• One or both of the following - Call center management experience or financial center management experience.
• Demonstrated proficiency and experience in credit risk management.
• Proficient use of Salesforce.
• Proficient use of MS Excel and other MS Office applications.
• Ability to work independently on routine tasks and to flexibly manage multiple tasks.
• Demonstrated time management and organizational skills.
• Excellent verbal and written communication skills.
• Skilled communicator with ability to influence others.

If you have any questions about this job posting, please contact [e-mail].

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

For more information, visit us on the web at www.greensky.com.