Remote Frontline AI Product Manager

Hightouch; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Hightouch is seeking a Forward Deployed Product Manager to act as the crucial bridge between customers and our rapidly evolving platform. You will guide daily workflows and help transform how teams leverage AI capabilities.

You will partner with Engineering, Product, and Design to ensure frontline customer needs shape our technical roadmap. You’ll lead discovery, manage pilots, and onboard customers with hands-on guidance to drive adoption.

Qualifications

• Clear communication: translate complex product features for customers and relay actionable requirements to PM/EPD.
• Proactiveness: independently uncover new use cases to increase platform value.
• Deep discovery: drill three levels deep to understand pain points in a marketer's workflow.

Responsibilities

• Meet with customers to uncover tasks and workflows that can be automated.
• Conduct deep discovery to validate impact and design AI-driven solutions.
• Manage pilots and guide deals to closure with strong PM skills.
• Train and onboard customers with hands-on guidance for cutting-edge tools.
• Relay clear business problems and technical details to EPD when blockers arise.

Skills

Clear communication

Proactiveness

Discovery skills

Project management

Fast product learning

Job description

Hightouch is seeking a Forward Deployed Product Manager to act as the crucial bridge between customers and our rapidly evolving platform. You will guide daily workflows and help transform how teams leverage AI capabilities.

You will partner with Engineering, Product, and Design to ensure frontline customer needs shape our technical roadmap. You’ll lead discovery, manage pilots, and onboard customers with hands-on guidance to drive adoption.