Forward Deployed Product Manager

Hightouch; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Hightouch is seeking a Forward Deployed Product Manager to act as the crucial bridge between customers and our rapidly evolving platform. You will guide daily workflows and help transform how teams leverage AI capabilities.

You will partner with Engineering, Product, and Design to ensure frontline customer needs shape our technical roadmap. You’ll lead discovery, manage pilots, and onboard customers with hands-on guidance to drive adoption.

Qualifications

• Clear communication: translate complex product features for customers and relay actionable requirements to PM/EPD.
• Proactiveness: independently uncover new use cases to increase platform value.
• Deep discovery: drill three levels deep to understand pain points in a marketer's workflow.

Responsibilities

• Meet with customers to uncover tasks and workflows that can be automated.
• Conduct deep discovery to validate impact and design AI-driven solutions.
• Manage pilots and guide deals to closure with strong PM skills.
• Train and onboard customers with hands-on guidance for cutting-edge tools.
• Relay clear business problems and technical details to EPD when blockers arise.

Skills

Clear communication

Proactiveness

Discovery skills

Project management

Fast product learning

Job description

Forward Deployed Product Manager

Remote (North America)

About the Role

We are looking for a Forward Deployed Product Manager to act as the crucial bridge between our customers and our rapidly evolving product. Because our platform introduces fundamentally new AI capabilities, you will be responsible for guiding customers through uncharted territory and helping them transform their daily workflows. You will partner closely with Engineering, Product, and Design (EPD) to ensure that frontline customer needs directly shape our technical roadmap.

Core Responsibilities

• Consistently meet with customers to proactively uncover additional tasks and workflows that can be automated within our platform.

• Conduct deep discovery by drilling down into customer problems to validate their impact and design solutions using our AI products.

• Manage pilot programs with strong project management skills to successfully guide deals to closure.

• Train and onboard customers, providing the extreme hands-on guidance they need to navigate cutting-edge tools.

• Relay exceptionally clear business problems and comprehensive technical details to the EPD teams when customers face blockers.

What You'll Bring

• Clear Communication: The ability to translate complex product features for customers and relay precise, actionable requirements back to PM and EPD.

• Proactiveness: A relentless drive to independently uncover new use cases, making the platform stickier and more valuable.

• Deep Discovery Skills: A talent for digging three levels deep to fully understand the core pain points and mechanics of a marketer's workflow.

• Project Management: A highly organized approach to running pilots and executing on strategic objectives to drive adoption.

• Fast Product Learning: The agility to quickly become an absolute expert in our evolving products so you can effectively teach and empower others.