Care Coordination Support Specialist II (Remote/Hybrid)

Centene Corporation; Charlotte (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Centene is seeking an administrative care coordination support specialist in North Carolina. You will engage with members by phone to assist with care plan steps, connect them to community resources, and respond to inquiries from members and providers.

You will help onboard new members, send welcome materials, and maintain non-clinical records as required. Role involves answering questions, scheduling services, and ensuring compliance with state regulations.

Qualifications

• Requires a High School diploma or GED.
• Requires 1 - 2 years of related experience.

Responsibilities

• Performs outreach to members via phone to support with care plan steps and resources.
• Answers inbound calls and addresses questions or concerns.
• Schedules services and documents member records in compliance with state and regulatory guidelines.
• Provides front-line support for member and provider inquiries and explains care plan procedures.
• Supports member onboarding and sends welcome letters, correspondence, and educational materials.
• Maintains non-clinical member records per policy and regulatory requirements and refers to providers as needed.
• Leverages knowledge of benefits and local resources to address Social Determinants of Health (SDOH).

Education

High School diploma or GED

Job description

Centene is seeking an administrative care coordination support specialist in North Carolina. You will engage with members by phone to assist with care plan steps, connect them to community resources, and respond to inquiries from members and providers.

You will help onboard new members, send welcome materials, and maintain non-clinical records as required. Role involves answering questions, scheduling services, and ensuring compliance with state regulations.