Luxury Auto Customer Experience Case Manager - Onsite

Ttecjobs

Melbourne, Northern (FL, KY)

Hybrid

USD 21,000 - 30,000

Full time

48 hours ago

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Benefits offered by this job

Health insurance

401(k) retirement plan

Paid holidays

Tuition reimbursement

Training & development Programs

Employee assistance program

Job summary

Percepta is seeking a Customer Service Case Manager to work onsite in Melbourne, Florida. You will engage with customers across calls, emails, and chats, guiding them through pre-purchase and service journeys, and coordinating with dealerships and internal teams to resolve issues.

The role requires at least a high school diploma and 2+ years in customer service, with strong English communication. Percepta offers health/dental/vision/life insurance, a 401(k), paid holidays, and professional

Qualifications

High school diploma required; an associate's or bachelor’s degree is preferred.
Minimum of two years of experience in customer service, call center, hospitality, public relations, or sales.
Excellent English language skills with strong written and verbal communication.

Responsibilities

Deliver exceptional customer experiences across inbound calls, emails, and chats.
Listen to customers, identify needs, and resolve inquiries using available resources.
Document interactions and maintain organized case records for each customer.
Collaborate with dealerships and internal teams to ensure timely resolutions and follow-ups.