French Bilingual Customer Experience Specialist

Percepta LLC

Melbourne (FL)

Hybrid

USD 25,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Job summary

Percepta LLC in Melbourne, FL is seeking a French bilingual Customer Experience Specialist to build trust with customers, explain vehicle products, and resolve issues across phone, email, and chat. You will act as a primary contact for sales and service inquiries, coordinating with dealers and SMEs to ensure loyalty and satisfaction.

Ideal candidates bring 2+ years in customer service, strong communication skills in English and French, and a customer-centric mindset.

Qualifications

Minimum of 2 years of experience in customer service, call center, hospitality, public relations, or sales.
Excellent English and French bilingual fluency (oral and written).
Strong verbal and written communication skills.

Responsibilities

Provide an exceptional customer experience, guiding customers from website to pre-buy with product knowledge.
Act as a liaison among customers, service support, and dealerships to ensure satisfaction.
Handle inbound calls, emails, and chats with professionalism and empathy.
Document customer inquiries and apply satisfaction tools to resolve issues.
Participate in marketing and sales projects and meet management-driven goals.