Bilingual Luxury Car Support Specialist (EN/FR)

Manpower Group (USA)

Fort Lauderdale (FL)

On-site

USD 25,000 - 26,000

Full time

14 days+

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Benefits offered by this job

Temp to hire

Referral bonus

Performance bonus

Job summary

ManpowerGroup is seeking a Customer Service Representative to support luxury automotive clients and their customers. This role requires bilingual English and French communication, the ability to handle urgent situations, and precise documentation of interactions in company systems.

A minimum of 1 year in call center or customer service is expected. The position offers shift variety and potential for temp-to-hire opportunities, with bonus incentives for performance and referrals, in a fast-paced

Qualifications

1+ year of experience in call center or customer service environment.

Responsibilities

Serve as a primary point of contact for customers requiring assistance related to luxury vehicle programs and services.
Handle urgent and time-sensitive situations, including vehicle theft reports, accident assistance, roadside breakdown support, and law enforcement inquiries.
Accurately document customer interactions and case details within company systems.
Navigate multiple client programs while adhering to brand-specific processes and requirements.
Research and analyze information to determine appropriate next steps and resolutions, coordinating with internal teams and stakeholders to ensure timely support.