Remote Bilingual French Customer Experience Case Manager

Ttecjobs; Melbourne, Northern (FL, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Vacation & Holidays

Tuition Reimbursement

Job summary

Percepta is hiring a Customer Service Case Manager (Bilingual French) for a fully remote position in Melbourne, FL. You will build relationships with customers, provide guidance on vehicle information, promotions, and services, and collaborate with dealerships and internal teams to resolve issues and ensure satisfaction.

The role requires strong communication, at least 2 years in customer service, and bilingual French-English proficiency.

Qualifications

• High school diploma required; an associate or bachelor’s degree is preferred.
• Bilingual English and French (Fluent) – pass verbal and written assessments.
• Minimum of two years in customer service, call center, hospitality, PR, or sales.
• Experience in luxury field or automotive industry is a plus.

Responsibilities

• Deliver an exceptional customer experience across pre-purchase guidance and dealer connections.
• Handle inbound calls, emails, and chats with professional, timely responses.
• Listen to customer needs, manage interactions, and resolve inquiries with available resources.
• Act as liaison between customers, dealerships, and internal teams for timely follow-up.
• Document interactions accurately and maintain strong written communication.

Skills

Bilingual French

Verbal & written comms

Customer service

Typing 30 wpm

Education

High school diploma

Associate or Bachelor preferred

Job description

Percepta is hiring a Customer Service Case Manager (Bilingual French) for a fully remote position in Melbourne, FL. You will build relationships with customers, provide guidance on vehicle information, promotions, and services, and collaborate with dealerships and internal teams to resolve issues and ensure satisfaction.

The role requires strong communication, at least 2 years in customer service, and bilingual French-English proficiency.