Remote French Bilingual Quality Assurance Agent

Morley; Idaho; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work from home

No weekends

Paid training

Equipment provided

Benefits available

Professional development and growth

Job summary

Morley is a remote-friendly employer seeking a French bilingual Product Quality Assurance Agent to support dealership partners. You will document information and provide customer service in French and English, resolving issues promptly to maintain strong relationships.

No automotive experience is required. You will handle calls from French-speaking dealers, collect information in English, and deliver resolutions in French via defined processes and applications, aiming for high quality and timely

Qualifications

• Must pass a pre-employment background check and drug screen
• Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
• High school diploma or equivalent
• Proven success in a relevant / related position for one or more year
• Call center experience
• One or more years of customer service experience
• Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Responsibilities

• Receive calls from French-speaking dealers
• Gather and document information in English
• Effectively and efficiently deliver resolutions in French using defined processes and applications
• Meet quality and productivity targets by: Having a good understanding of project operations and workflow processes
• Delivering services that meet those goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills

Strong computer navigation

Customer service

Self-starter

Interpersonal skills

Education

High school diploma or equivalent

Associate degree

Job description

Morley is a remote-friendly employer seeking a French bilingual Product Quality Assurance Agent to support dealership partners. You will document information and provide customer service in French and English, resolving issues promptly to maintain strong relationships.

No automotive experience is required. You will handle calls from French-speaking dealers, collect information in English, and deliver resolutions in French via defined processes and applications, aiming for high quality and timely