Remote French Bilingual Product QA Specialist

Morley; Oregon; Ibrido; USD 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work from home

No weekends

Paid training

Equipment provided

Benefits available

Professional development

Descrizione del lavoro

Morley is seeking a remote French bilingual Product Quality Assurance Agent to support our dealership partners in French and English. You will gather information, document accurately in English, and deliver timely resolutions using defined processes.

No automotive experience is required, and we offer paid training, equipment, and benefits. Responsibilities include handling calls from French-speaking dealers, meeting quality and productivity targets, and maintaining strong customer relationships

Competenze

• Must be fluent in speaking, reading and writing French and understanding the Québécois French dialect.
• Pass pre-employment background check and drug screen.
• High school diploma or equivalent.
• Call center experience.
• One or more years of customer service experience.
• Ability to pass a French fluency test.

Mansioni

• Receive calls from French-speaking dealers.
• Gather and document information in English.
• Deliver resolutions in French using defined processes and applications.
• Meet quality and productivity targets.
• Have a good understanding of project operations and workflow processes.
• Delivering services that meet those goals.
• Offer timely and accurate solutions through inbound and outbound conversations.

Conoscenze

Computer navigation

Customer service experience

Positive attitude

Interpersonal skills

Formazione

High school diploma or equivalent

Associate degree

Descrizione del lavoro

Morley is seeking a remote French bilingual Product Quality Assurance Agent to support our dealership partners in French and English. You will gather information, document accurately in English, and deliver timely resolutions using defined processes.

No automotive experience is required, and we offer paid training, equipment, and benefits. Responsibilities include handling calls from French-speaking dealers, meeting quality and productivity targets, and maintaining strong customer relationships