Remote French Bilingual Product QA Specialist

Morley; Alabama; Remote; USD 32,000 - 54,000; Full time

Benefits offered by this job

Paid training

Equipment provided

Benefits available

Remote work

Job summary

Morley is seeking a remote French bilingual Product Quality Assurance Agent to support dealership partners. In this role you will document information and provide excellent customer service in French and English, helping clients resolve issues promptly without requiring automotive experience.

You’ll interact with dealers via calls, chats, and emails, ensuring accurate data capture and timely resolutions while maintaining a positive, professional attitude.

Qualifications

• Must have the ability to pass a pre-employment background check and drug screen.
• Fluent in speaking, reading and writing French and understanding the Québécois French dialect.
• High school diploma or equivalent.
• Proven success in a relevant / related position for one or more year.
• Call center experience.
• One or more years of customer service experience.
• Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!).
• 9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time.

Responsibilities

• Receive calls from French-speaking dealers.
• Gather and document information in English.
• Effectively and efficiently deliver resolutions in French using defined processes and applications.
• Meet quality and productivity targets by understanding project operations and workflow processes.
• Deliver services that meet those goals across inbound/outbound calls, chats, emails and other communications.

Skills

Strong computer navigation

Customer service experience

Positive self-starter attitude

Interpersonal and listening skills

Education

High school diploma or equivalent

Associate degree

Job description

Morley is seeking a remote French bilingual Product Quality Assurance Agent to support dealership partners. In this role you will document information and provide excellent customer service in French and English, helping clients resolve issues promptly without requiring automotive experience.

You’ll interact with dealers via calls, chats, and emails, ensuring accurate data capture and timely resolutions while maintaining a positive, professional attitude.