Remote Fraud Operations Analyst: Real-Time Risk & Detection

Sezzle; United States; Remote; USD 17,000 - 22,000; Full time

Job summary

Sezzle in the United States is seeking a Shopper Risk Fraud Operations Analyst to monitor real-time transactions and flag suspicious activity for manual review. You will investigate transactions using internal policies, collaborate with data scientists, engineers, and support teams to improve fraud prevention.

The role requires a Bachelor's degree, at least 1 year of fraud investigation experience, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum 1 year of fraud investigation experience.
• Experience analyzing data and comfortable making impactful decisions in a fast-paced environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to self-start and work with minimal supervision after training.
• Able to work through holidays.
• Demonstrated experience using Claude or equivalent large language models is required; comfortable leveraging AI to enhance productivity.

Responsibilities

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if fraudulent.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to ML models, rules and detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve fraud prevention mechanisms.
• Learn and maintain strong domain knowledge of fraud techniques and technologies.
• Maintain or exceed SLAs for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders professionally.

Skills

Fraud investigation

Data analysis

Attention to detail

Communication skills

Self-start

Education

Bachelor’s degree

Tools

SQL

Python

SAS

Job description

Sezzle in the United States is seeking a Shopper Risk Fraud Operations Analyst to monitor real-time transactions and flag suspicious activity for manual review. You will investigate transactions using internal policies, collaborate with data scientists, engineers, and support teams to improve fraud prevention.

The role requires a Bachelor's degree, at least 1 year of fraud investigation experience, and the ability to work in a fast-paced environment.