Remote Shopper Risk Operations Lead

Sezzle; United States; Remote; USD 39,000 - 76,000; Part time

Job summary

Sezzle is seeking a Shopper Risk Operations Team Lead to manage daily shopper risk and fraud prevention efforts in a fast-paced environment. You will drive team performance, analyze trends, and recommend product and process improvements to boost chargeback win rates.

This non-exempt role runs Monday–Friday, 9:00 am–5:30 pm local time (Central). English resumes only. You will guide a team to maintain accuracy and adherence to policies, while leveraging AI tools to enhance productivity.

Qualifications

• Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking.
• Bachelor’s degree in an accredited academic institution.
• Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office.
• Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used.
• Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Responsibilities

• Measure and track team and team member performance.
• Ensure adherence to department processes and company policies to meet performance metrics.
• Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks.
• Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards.
• Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines.
• Advise on staffing as necessary based on incoming escalation volumes and complexity.
• Coach and advise team members by providing them with guidance and training resources for career development.

Skills

Management experience

Bachelor's degree

PII confidentiality

Data analysis

Attention to detail

Problem solving

Business judgment

AI tools (Claude)

Education

Bachelor’s degree

Tools

Google Suite

Microsoft Office

Job description

Sezzle is seeking a Shopper Risk Operations Team Lead to manage daily shopper risk and fraud prevention efforts in a fast-paced environment. You will drive team performance, analyze trends, and recommend product and process improvements to boost chargeback win rates.

This non-exempt role runs Monday–Friday, 9:00 am–5:30 pm local time (Central). English resumes only. You will guide a team to maintain accuracy and adherence to policies, while leveraging AI tools to enhance productivity.