Shopper Fraud Operations Analyst — Remote

Sezzle; United States; Remote; USD 17,000 - 22,000; Full time

Job summary

Sezzle is seeking a highly capable Fraud Operations Analyst to safeguard our online marketplace. You will monitor real-time transactions, investigate suspicious activity, and collaborate with cross-functional teams to enhance fraud prevention systems.

The role emphasizes rapid decision-making, adherence to policies, and continuous learning in a fast-paced fintech environment. The ideal candidate has at least a year of fraud experience, strong data-analysis skills, and comfort using AI tools like

Qualifications

• Bachelor’s degree from an accredited institution
• Minimum 1 year of experience in investigating and resolving fraud incidents
• Experience analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Ability to self-start and work with minimal supervision after training
• Able to work through holidays
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Responsibilities

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Skills

Fraud investigation

Data analysis

Communication

AI tooling

SQL

Education

Bachelor's degree from an accredited institution

Tools

SQL

Python

Job description

Sezzle is seeking a highly capable Fraud Operations Analyst to safeguard our online marketplace. You will monitor real-time transactions, investigate suspicious activity, and collaborate with cross-functional teams to enhance fraud prevention systems.

The role emphasizes rapid decision-making, adherence to policies, and continuous learning in a fast-paced fintech environment. The ideal candidate has at least a year of fraud experience, strong data-analysis skills, and comfort using AI tools like