Remote Fraud Operations Analyst - Shopper Risk

Sezzle; Peru (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Sezzle is actively seeking a Shopper Risk Fraud Operations Analyst to join our Fraud Operations team. This role focuses on monitoring real-time transactions, reviewing flagged activity, and determining fraud risk to protect our customers and merchants.

You will collaborate with data scientists, engineers and support teams to refine detection rules and improve our fraud prevention capabilities. A Bachelor’s degree and at least one year of fraud investigation experience are required, with comfort

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum 1 year of fraud investigation experience.
• Experience analyzing data and making decisions in fast-paced environments.
• Attention to detail and multitasking ability.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to self-start with minimal supervision after training.
• Able to work through holidays.
• Experience with Claude or equivalent LLM tools is required.

Responsibilities

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models and detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve fraud prevention mechanisms.
• Learn and maintain knowledge of fraud prevention techniques and technologies.
• Maintain or exceed SLAs for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders professionally.

Skills

Fraud investigation

Data analysis

Attention to detail

Multitasking

Analytical thinking

Communication skills

Self-starting

Holiday availability

Education

Bachelor's degree

Tools

Claude (LLM tools)

Job description

Sezzle is actively seeking a Shopper Risk Fraud Operations Analyst to join our Fraud Operations team. This role focuses on monitoring real-time transactions, reviewing flagged activity, and determining fraud risk to protect our customers and merchants.

You will collaborate with data scientists, engineers and support teams to refine detection rules and improve our fraud prevention capabilities. A Bachelor’s degree and at least one year of fraud investigation experience are required, with comfort