Remote Fraud Investigator II - Protect Members

Grow Financial Federal Credit Union; Heber (UT); Remote; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Work-from-home option

Paid vacation and holidays

Volunteer days

Professional development allowance

401(k) with match

Zusammenfassung

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases while supporting fraud prevention initiatives.

You will collaborate with technical partners to understand system outputs and fraud patterns, review predictive reports daily, and take appropriate actions on accounts. Opportunities for involvement in team projects and member education are available.

Qualifikationen

• Associates degree preferred; high school diploma or equivalent required.
• 12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.

Aufgaben

• The Fraud Investigator II role is focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives.
• This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns.
• Emphasis is placed on daily review of predictive reports and taking appropriate actions on accounts.
• Other duties include participation in Fraud Team area-related projects and training/education of credit union members and employees on fraud related topics.

Kenntnisse

Fraud investigation

Analytical thinking

Communication skills

MS Office

Ausbildung

Associate degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases while supporting fraud prevention initiatives.

You will collaborate with technical partners to understand system outputs and fraud patterns, review predictive reports daily, and take appropriate actions on accounts. Opportunities for involvement in team projects and member education are available.