Remote Forms Routing Specialist (Part-Time)

HRS Talent Solutions; Atlanta (GA); Remote; USD 38,000 - 41,000; Part time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions in the United States seeks an Office Administration Forms Routing Assistant. This remote, part-time role involves reading online submissions, identifying purpose, checking details, and routing to the correct team under an approved guide.

The job emphasizes careful reading, preserving customer meaning, and updating statuses in the system. Beginners welcome; training provided. A home office with a private screen is recommended to handle sensitive attachments securely.

Qualifications

• Previous customer service or office administration experience can be helpful, but beginners are welcome.
• The company will teach its service categories and handoff rules.
• You should be comfortable reading carefully and writing a short summary that preserves the customer's meaning.

Responsibilities

• Read assigned online request forms in full.
• Compare the selected category with the written description.
• Check for an existing case or related reference.
• Route a complete submission under the employer's guide.
• Ask for missing intake details when authorized.
• Record the next owner and current status.
• Flag mixed or unclear requests for a lead.

Skills

Customer service

Office administration

Attention to detail

Job description

HRS Talent Solutions in the United States seeks an Office Administration Forms Routing Assistant. This remote, part-time role involves reading online submissions, identifying purpose, checking details, and routing to the correct team under an approved guide.

The job emphasizes careful reading, preserving customer meaning, and updating statuses in the system. Beginners welcome; training provided. A home office with a private screen is recommended to handle sensitive attachments securely.