Call Center - FNOL Customer Service Rep - Work from home!

Claims Management Resources; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Internet stipend $50/mo

Job summary

Claims Management Resources in the United States is seeking an FNOL Representative I to handle inbound calls, record First Notice of Loss claims, and deliver quality service to our clients and their customers from a remote home office.

The role requires fast typing (55 wpm), strong Microsoft Office skills, excellent verbal and written communication, active listening, and the ability to analyze photos for damage. We provide the equipment and flexible scheduling, with 24/7/365 operations.

Qualifications

• Typing at least 55 wpm with low error rate.
• Proficient in MS Word/Excel/Outlook and internet research.
• Strong written and verbal communication; active listening.
• Able to read scripts and follow data-entry procedures.
• Able to analyze photos to determine damage and document findings.
• Set up a quiet, productive home office for work.

Responsibilities

• Handle inbound calls and record FNOL claims.
• Enter data accurately into a customized database.
• Communicate clearly with customers and engineers/field operators.
• Report damage and locate companies when applicable.
• Provide outstanding service to customer representatives.
• Analyze photos and map the correct location.

Skills

Typing 55 wpm

MS Office

Phone & verbal comms

Active listening

Written communication

Reading scripts

Photo analysis

Home-office setup

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

PDFs

Internet research

Job description

Description

Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We're passionate about throwing company events that bring us together and celebrate each other's achievements. We're also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We're Looking For

We're looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client's property.

Tiered Support Bonus System

The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!

• Level 1 = $105
• Level 2 = $150
• Level 3 = $205

FNOL Incentive Program

This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR's tiered support bonus system.

The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.

Qualifications

On a Typical Day, You'll

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL
• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location

Stuff You Should Know

You may be assigned to work on special projects

The department functions 24/7/365, with multiple schedules to choose from!

This position is fully remote

Required Skills & Abilities

• Ability to type a minimum of 55 wpm, error free; a typing test will be required
• Fully competent with Microsoft Excel, Word, Outlook, PDF's and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Experience

6 months to 1-year previous customer service call center experience required

Experience with Microsoft Teams a plus

High School Diploma or equivalent

Okay, But What Are the Perks

• Paid time off
• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• CMR pays $50/month towards your internet service cost
• CMR is a 4-year running winner of The Oklahoman Top Workplaces!