Remote Florida Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Daytona Beach (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Employee stock plan participation

Professional growth and career prog.},

Respectful culture and work/family

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration in a fully remote role aligned to EST hours. The role concentrates on renewals, remarkets, invoicing, evidence of insurance, AORs, and policy reviews while mentoring Account Associates.

Florida-licensed candidates with strong service skills are preferred. The position emphasizes collaboration with underwriters and sales teams to deliver complete solutions and protect

Qualifications

• 5+ years of industry experience
• State required active licensing
• Exceptional customer service and communication skills
• Strong multi-tasking, organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School diploma (or equivalent)

Responsibilities

• Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business.
• Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps.
• Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs.
• Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing.
• Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances.
• Claims Assistance: Facilitate client claims processes as needed.
• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate.
• Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching.
• Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Delegation

Decision-making

Education

High School diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration in a fully remote role aligned to EST hours. The role concentrates on renewals, remarkets, invoicing, evidence of insurance, AORs, and policy reviews while mentoring Account Associates.

Florida-licensed candidates with strong service skills are preferred. The position emphasizes collaboration with underwriters and sales teams to deliver complete solutions and protect