Remote Personal Lines Account Manager (EST Hours)

Insurance Office Of America, Inc.; Middleburg (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth

Work/family balance

Job summary

Insurance Office of America is hiring a Personal Lines Account Manager to oversee client service for Florida personal lines in a fully remote role, with on-site expectations per policy for certain locations within 50 miles of a branch. Responsibilities include renewals, remarkets, invoicing, AORs, and policy reviews, while mentoring Account Associates and coordinating with underwriters.

The ideal candidate has 5+ years in the industry, active licensing, excellent customer service, and strong MS

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Oversee client service and communication across renewals, remarkets, invoicing and policy reviews.
• Delegate work to Account Associates and mentor team members for growth.
• Collaborate with underwriters and Sales for mutual clients’ coverage.
• Monitor renewals, A/R and invoicing, ensuring timely servicing.
• Assist clients with claims processes and support policy administration.

Skills

Insurance experience

Customer service

MS Office

Licensing

Education

High School diploma

Job description

Insurance Office of America is hiring a Personal Lines Account Manager to oversee client service for Florida personal lines in a fully remote role, with on-site expectations per policy for certain locations within 50 miles of a branch. Responsibilities include renewals, remarkets, invoicing, AORs, and policy reviews, while mentoring Account Associates and coordinating with underwriters.

The ideal candidate has 5+ years in the industry, active licensing, excellent customer service, and strong MS