Remote Cleaning & Maintenance Tech Support Specialist

Shaw Industries Ltd; Colorado Springs (CO); Remote; USD 60,000 - 90,000; Full time

Job summary

Shaw Industries Ltd is seeking a CAM Technical Support Representative to support both commercial and residential flooring maintenance. This remote position, based in Colorado or Texas, requires 60–80% travel to job sites during the week and a strong ability to solve problems and explain proper cleaning methods.

The role emphasizes knowledge of equipment and chemicals used with Shaw products, plus client-facing training and technical support for the carpet/flooring industry.

Qualifications

• High School Diploma or GED required, with at least 3 years of cleaning experience.
• Extensive knowledge of commercial and residential cleaning processes, equipment, and chemicals.
• Strong public speaking, teaching, and training abilities for diverse audiences.
• Willingness to travel 60–80% to job sites; remote work with field visits.

Responsibilities

• Provide technical cleaning and maintenance expertise for commercial and residential flooring products.
• Support sales reps with training, projects, and product performance.
• Deliver training to professional carpet/floor cleaning industry; service commercial and residential clients.
• Attend trade shows as a technical resource; provide demonstrations and guidance.
• Prepare inspection reports, product reviews, and related documents.
• Develop technical literature and maintenance videos; sign-off in warranty processes.
• Plan and conduct cleaning trials.

Skills

Public speaking

Teaching

Training

Communication

Time management

Education

High School Diploma or GED

Job description

Shaw Industries Ltd is seeking a CAM Technical Support Representative to support both commercial and residential flooring maintenance. This remote position, based in Colorado or Texas, requires 60–80% travel to job sites during the week and a strong ability to solve problems and explain proper cleaning methods.

The role emphasizes knowledge of equipment and chemicals used with Shaw products, plus client-facing training and technical support for the carpet/flooring industry.